Ticketing

This section is reserved for Indexima customers who detain a valid license

How to contact the support

Only designated members of the customer team are allowed to raise a ticket. Check with your Sales representative or your customer service manager to get the list.

There are 2 ways to contact the support team and raise a ticket

• Send an email to support at indexima.com
• Fill a form by clicking on "Contact Support"

Main required information

• Title
• Description
  • The description will contain screenshots, SQL queries that show the situation on the client-side
  • When possible, the description will contain the steps that enable the team to reproduce the case
• Attachment
  • A diagnosis